Solutions Engineer

Parallel Markets is seeking gifted, customer-focused Solutions Engineers to help support and grow our investor identity platform. This is a significant opportunity to be part of a growing team and help shape the way we technically support potential and current partners. In this role, your work will make a significant impact on Parallel Market’s customers, stakeholders, and ability to continue to scale.

• Join members of our sales team on calls with potential customers to ensure that any technical questions can be fully addressed
• Work directly with the product and engineering teams of our new customers to help ensure they are able to integrate with our services quickly and easily
• Work with existing customers to help gather feedback and new product ideas
• Provide first line support for existing customers, ensuring they're able to get answers to any questions they may have
• Help keep our API and developer documentation up to date and as clear as possible
• Contribute input on new features (and even help build them, if you'd like)
• Regularly collaborate with other partners on the legal and business development sides to solicit requirements, seek feedback and provide updates.

• Experience working directly with external enterprise customers
• An interest in helping our customers - from pre-sales to onboarding to ongoing support.
• Enjoy working in a collaborative environment where solutions engineers are expected not only to help customers utilize our technology, but also to define project vision, specify technical strategy, and always be learning
• Demonstrable at least a base level of proficiency coding in at least one programming language
• Experience presenting to audiences and communicating effectively and empathetically with clients and other stakeholders
• Ability to understand and troubleshoot complex technical issues

Strong preference will be given to candidates who have experience:

• Writing customer facing documentation
• Providing basic technical support for a SaaS product
• Working with startups