Staff Technical Program Manager

Carrot Fertility is the leading global fertility care platform for women, who are often at the center of fertility care decisions and consequences. Plus, Carrot serves people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for millions of people worldwide. Whether there is a need for care through fertility preservation, male-factor infertility, pre-pregnancy, IVF, pregnancy and postpartum, adoption, gestational surrogacy, or menopause, Carrot supports members and their families through many of the most memorable and meaningful moments of their lives.

The engineering team at Carrot Fertility is seeking a Staff Technical Program Manager (TPM) to level up our organizational hygiene. This will be accomplished by creating and maintaining tools and frameworks to make company objectives clear, leveling up our work systems, and partnering with key leaders in the product organization to influence change and identify future alignment opportunities. The right person will have tremendous relationship management skills; a deep understanding of organizational design and project management; strong product sense; a commitment to nuance, context, and quality; and an appetite for wrangling complex, intersecting systems, and priorities.

In this role, you’ll report to Carrot’s SVP, Engineering, and work closely with key leaders throughout the product and engineering organization as well as other key stakeholders of our product roadmap.

• Create and maintain tools and frameworks that make goals and objectives clear
• Level up our work systems to meet the current needs of our teams
• Partner with key leaders in the organization to curate your own backlog focusing on the first two bullet points
• Research and curate suggestions for the organizational evolution of both teams' structures and roles based on the intersection of industry best practices and our current business needs.
• Roll up your sleeves when systems and roles need additional support while always keeping your enablement plan in mind to ensure you can step back and move on to the next initiative.

• At least five years of experience integrating industry best practices into organizational processes at scale
• A record of influencing leadership in matrix organizations
• Demonstrated ability to enrich a team's culture and cross-functional partnerships
• Nuanced perspective on work management systems and objectives alignment
• Extensive technical experience in work management tools like Jira and Productboard.
• Uncommon empathy and listening skills, particularly with regard to quiet or marginalized voices
• Exacting attention to both technical and organizational detail
• Substantial experience collaborating with manager-level and above leaders in an organization
• Exceptional oral and written communication skills across different contexts

Preferred Qualifications:

• At least five years of experience integrating industry best practices into organizational processes at scale
• A portfolio of visualization/diagram strategies to promote alignment. A picture is worth a thousand words
• Sensitivity to the challenges of fertility health and family forming around the world
• Experience in other roles that you’ll be looking to level-up such as product, design, engineering, or program management