Help Desk

About the role

Help Desk Specialist

Location: Remote

Position Summary

We are seeking a Help Desk Specialist to provide Tier 1/Tier 2 support for a Grants Management System (GMS). The selected candidate will serve as the primary point of contact for users, troubleshoot system issues, manage support tickets, assist with user access, and provide training and documentation support.

Key Responsibilities

• Respond to and resolve user support requests via phone, email, and ticketing systems.

• Troubleshoot application access, user account, workflow, reporting, and system-related issues.

• Create, modify, and maintain user accounts and permissions.

• Track, prioritize, and resolve tickets in accordance with service level requirements.

• Escalate complex technical issues as needed.

• Develop and maintain user guides, FAQs, and training materials.

• Conduct user onboarding and training sessions. …

Pay, location & hours

Salary not listed. Fully remote, open to applicants in Colorado.

About Zenius Corporation

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