TopWeb3Your building and roles go live on the map as soon as your payment is confirmed, so payments for plots, job listings, featured placements and Boosts are non-refundable, except in the cases below.
When we refund
- We reject or remove your listing in review because it does not fit TopWeb3Jobs (for example, the role is not related to Web3, crypto or AI). This does not apply to listings removed for breaking our rules; see below.
- We made a mistake: you were charged twice for the same order, you paid but your building did not go up, or the plot was taken by someone else while you were paying. If you sent more stablecoin than the amount shown, we return the difference.
In these cases you get a full refund of the amount you paid, or the difference you overpaid.
When we do not refund
- You changed your mind, chose the wrong plot, size or rental period, or no longer need the listing.
- You filled the role early, or received fewer views or applicants than you hoped. We do not guarantee results.
- Time left on a rental, featured placement or Boost that you stopped using.
- Your listing was removed for breaking our Terms or Trust & safety rules, such as scams, charging candidates, asking for wallet access, impersonation or fake roles.
- Stablecoin sent on the wrong network or to the wrong address.
Made a typo or need to change a role? You can edit or replace your roles from your private edit link at any time during your rental, at no cost.
How to ask for a refund
E-mail us through the contact details on this site from the address you used to post, within 14 days of paying, with your order ID (it is in your receipt e-mail). We reply within 2 business days.
How you get the money back
- PayPal, or card through PayPal: back to the same PayPal account or card. Cards can take 5–10 business days to show it.
- Card through our card processor: back to the same card, usually within 5–10 business days.
- USDC or USDT: the same coin on the same network, to the address you paid from. You pay the network fee.
Prices are in US dollars, and we refund the dollar amount you paid. We cannot cover exchange-rate differences or fees charged by your bank or card issuer.
Disputes
Please contact us before opening a dispute or chargeback with PayPal or your bank. It is usually the fastest way to fix a problem.