Manager of Physical Security

Abridge is an AI-powered healthcare platform founded in 2018 that transforms patient-clinician conversations into structured clinical documentation in real-time. The company employs practicing physicians, AI scientists, engineers, and creative professionals across offices in San Francisco, New York, and Pittsburgh. Abridge pioneered generative AI for healthcare and continues setting industry standards for responsible AI deployment within health systems.

As healthcare organizations accelerate AI adoption, physical security and life safety have become critical operational priorities. Abridge is looking for an experienced Manager of Physical Security to lead security operations at the San Francisco office, oversee an established program, and scale it to match the company's growth stage.

What you'll do

• Manage day-to-day physical security operations including access control, visitor management, CCTV surveillance, alarm systems, and key management at the San Francisco location

• Lead the contract security guard team by setting schedules, defining post orders and patrol routes, managing performance, establishing training standards, and coordinating escort services

• Develop and maintain life safety protocols including fire safety plans, emergency action plans, evacuation procedures, shelter-in-place guidelines, and AED and first aid readiness

• Investigate all physical security and life safety incidents, document findings, and implement corrective actions

• Conduct facility risk assessments and security audits to identify vulnerabilities and recommend improvements to procedures, systems, and physical infrastructure

• Oversee security technology platforms including access control systems, video management, intrusion detection, and intercom systems; manage vendor relationships and system maintenance

• Coordinate with Facilities, IT, and People teams on office expansions, access control setup, onboarding and offboarding security workflows, and safety initiatives

• Execute employee safety programs including in-person escort services, commute safety guidance, and neighborhood risk monitoring

• Monitor local threat trends relevant to the tech and AI sector and provide timely safety guidance to staff

• Deliver security awareness training covering workplace safety, emergency procedures, visitor protocols, and threat recognition

What you'll bring

• At least five years of physical security, corporate security, or equivalent experience with a minimum of two years in a supervisory or site-lead role

• Proven track record managing contract security personnel including hiring, scheduling, training, and performance accountability

• Strong ability to manage vendor and contractor relationships, negotiate agreements, and maintain consistent service standards

• Experience building or managing life safety programs including fire plans, evacuation protocols, emergency action plans, and conducting safety drills

• Comfortable leading incident response in urban environments, including de-escalation, thorough documentation, and law enforcement coordination when necessary

• Working knowledge of security technology platforms such as access control systems (Verkada, Genetec, Brivo, Lenel), video management, intrusion detection, and visitor platforms

• Familiarity with OSHA, fire codes, and building safety regulations

• Strong communication and interpersonal skills across all organizational levels from frontline staff to executives

• Highly organized, self-directed, and able to manage competing priorities in a fast-paced growth environment

• Sound judgment and composure during security emergencies and critical decision-making moments

Nice to have

• Certified Protection Professional (CPP) or Physical Security Professional (PSP) credential

• Experience scaling security programs in high-growth tech or healthcare organizations

• Knowledge of workplace violence prevention and threat assessment frameworks

• Emergency management background such as CPR/AED or CERT training

What they offer

• Full-time position based at the San Francisco office in the Mission District