Product Manager, Billing

Anthropic builds AI systems designed to be reliable, interpretable, and aligned with human values. The organization brings together researchers, engineers, policy specialists, and business leaders with a shared commitment to creating AI that benefits users and society. As the company scales its Claude product across millions of users globally, the team is expanding its capabilities in product management and operations.

This Product Manager role sits within Anthropic's Internal Products and Technologies organization, where you'll shape how customers interact with billing across every stage of their Claude journey. You'll work across Engineering, Design, Growth, Trust & Safety, Support, and Finance to build purchase flows, subscription management, invoicing systems, and spend controls that reach individuals upgrading plans, teams adding seats, developers buying API credits, and enterprise administrators managing budgets. The position offers the chance to influence a product experience that touches everyone who pays for Claude.

What you'll do

• Research customer segments including consumers, developers, teams, and enterprise users to identify where billing friction causes lost conversions, eroded trust, or excess support volume

• Collaborate with Growth on purchase, plan upgrade, and plan change experiences that optimize conversion while maintaining transparency and preserving long-term customer confidence

• Work with Trust & Safety to prevent misuse of Claude plans and credits while keeping friction minimal for legitimate customers

• Design agentic billing features where Claude itself answers billing questions, resolves issues, and takes billing actions—with safeguards requiring confirmation before costly mistakes

• Coordinate with Engineering and Design to ensure consistent purchasing, upgrade, and spend management experiences across all Claude products

• Develop product strategy and roadmap by synthesizing competing priorities from multiple stakeholders and communicating tradeoff decisions to senior leadership

What you'll bring

• At least seven years of product management experience focused on self-serve purchasing, subscription models, or billing systems

• Track record shipping self-serve experiences where you owned conversion and retention metrics and ran experiments to improve them

• Strong instincts for product design with ability to simplify complex concepts like proration, overage charges, and credits into clear single-screen experiences

• Experience building or shipping LLM-powered or agentic product features, with perspective on when autonomous agent action serves customers versus when confirmation should come first

• Credibility discussing system architecture with engineers, fraud patterns with Trust & Safety teams, and conversion funnels with Growth leaders

• Comfort navigating tradeoffs between growth targets, risk mitigation, and financial accuracy while explaining these decisions transparently

• Resourcefulness and determination to execute with limited resources

Nice to have

• Shipped customer-facing tools for usage-based, seat-based, or hybrid pricing models including usage dashboards, spend limits, and alerting systems

• Collaboration with Trust & Safety or risk prevention teams on abuse mitigation for plans, credits, or trial periods

• International product launches involving localized pricing, tax compliance, and multi-currency support

• Built self-serve support experiences that demonstrably reduced incoming billing support tickets

• Experience scaling through hypergrowth phases of 10x or greater revenue expansion

What they offer

• Annual compensation of 385,000 to 460,000 USD

• Hybrid work arrangement with expectation of office presence at least 25 percent of the time; some roles may require additional in-office time

• Visa sponsorship available; Anthropic retains immigration counsel to support candidates

• Offices in San Francisco, CA and New York City, NY