Onboarding Engineer

Euler Labs is an AI-native partnership relationship management platform designed to help modern teams streamline their go-to-market strategies. The company replaces legacy tools and manual processes with intelligent automation, allowing partnership teams to scale their operations efficiently. Euler experienced 600% year-over-year growth in 2025 and competes successfully against established solutions across major enterprise accounts.

As an Onboarding Engineer at Euler Labs, you'll serve as the technical foundation of the customer onboarding experience, working alongside the Onboarding Manager and Customer Success team to ensure every implementation launches smoothly and successfully. This is a hybrid technical and operational role where you'll manage customer implementations from initial setup through go-live, directly impacting retention and expansion. You'll report to Engineering while partnering closely with go-to-market teams, making you central to the customer journey and long-term success.

What you'll do

• Manage the technical execution of customer onboarding, including API integrations, data mapping, CRM configuration, and authentication setup
• Coordinate the complete onboarding lifecycle alongside the Onboarding Manager, from kickoff through go-live and handoff to the Customer Success team
• Diagnose and resolve technical issues during onboarding, such as integration failures, data synchronization problems, and configuration challenges
• Create and maintain runbooks, integration guides, and technical documentation that support scaling the onboarding team
• Escalate product issues to Engineering, report bugs with clear reproduction steps, and advocate for features that improve onboarding outcomes
• Define and monitor onboarding success metrics, including time to first value, technical blockers, and integration completion rates
• Identify onboarding risks early and communicate them proactively with solutions to maintain timelines
• Support customer communication on technical topics and timelines, explaining complex concepts clearly to non-technical stakeholders

What you'll bring

• Three to four years of technical experience in B2B SaaS implementation, onboarding, or customer success engineering
• Solid hands-on technical skills with APIs, data integrations, and troubleshooting
• Excellent written and verbal communication abilities, capable of translating technical concepts for customers and process plans for leadership
• Experience managing customer implementations or onboarding lifecycles from kickoff to go-live
• Strong project management and organizational capabilities, juggling multiple concurrent onboardings with meticulous attention to detail
• A consultative approach that involves asking thoughtful questions to understand customer needs and proposing proactive solutions
• Cross-functional collaboration skills and the ability to build strong relationships with Sales, Customer Success, and Engineering teams
• Bachelor's degree in Computer Science, Engineering, or related field, or equivalent professional experience demonstrating technical depth

Nice to have

• Experience with Salesforce, HubSpot, or similar enterprise CRM integrations
• Familiarity with Bubble.io, n8n, or other low-code and no-code platforms
• Background working with partnership or ecosystem tools
• Technical writing experience or knowledge base development
• Familiarity with AWS Lambda or similar serverless architectures

What they offer

• Stock options in a profitable, high-growth SaaS company
• Competitive salary and comprehensive benefits package
• The opportunity to directly shape the first customer experience and drive retention and expansion
• A hybrid role that combines technical depth with operational leadership and career growth potential
• Close partnership with a strong Onboarding Manager and Customer Success team

This position requires accommodation of US East Coast working hours and is fully remote worldwide.