Manager, Account Manager | Growth

Ramp is a fintech infrastructure platform that handles the financial operations for thousands of businesses. The company automates spend management, payment authorization, risk detection, and accounting processes across a network processing over 200 billion dollars in annual transactions. Ramp's customers typically see a 5% cost reduction and 16% revenue growth in their first year.

Ramp operates at the intersection of AI-driven financial automation and distributed transaction processing, where every decision compounds across thousands of companies. The platform sits directly in the flow of corporate spending, making it a critical infrastructure layer for modern finance operations. The team prioritizes builders who take ownership of complex problems and drive measurable outcomes.

You'll manage a team of 5 to 8 Account Managers, each owning a portfolio of roughly 3,000 emerging and small-to-midsize customers. This is a foundational role where you'll establish the playbooks, coaching frameworks, and performance standards that shape how your team operates. Your success depends on turning individual account manager judgment into scalable, repeatable processes that drive consistent growth.

What you'll do

• Build and lead a high-performing team of 5-8 Account Managers, setting the tone for culture and operational excellence.
• Partner directly with individual AMs to identify and pursue high-potential accounts, particularly where relationships need building or repair.
• Own team quota performance and pipeline generation, tracking spend activation, product adoption, retention, and expansion metrics with weekly reporting to leadership.
• Recruit and train Account Managers on product capabilities, buyer personas, competitive positioning, and sales tools through practice scenarios and real deal reviews.
• Conduct daily one-on-one coaching, analyze call recordings, run training sessions, and create advancement opportunities for each team member.
• Document and systematize what works, continuously improving team processes and tools as the segment expands.
• Work cross-functionally with Sales, Customer Experience, Customer Success, Risk, and Product teams to eliminate obstacles and drive results.

What you'll bring

• At least 2+ years as a quota-carrying individual contributor in sales or account management with a demonstrated record of beating targets in new business, cross-sell, or upsell.
• At least 1+ year building and managing account management or sales teams with a history of exceeding goals.
• Proven experience in fast-moving, goal-driven sales environments, preferably at SaaS or AI-focused companies.
• Genuine enthusiasm for hiring and thoughtful approach to team building and development.
• Ability to articulate value propositions covering contracts, technical integration, and financial impact to customers at all levels.
• Hands-on proficiency with analytics platforms like Salesforce, Looker, and Excel, with data-driven decision making as your default approach.
• Strong partnership and influence capabilities with excellent communication and presentation skills.
• High ownership mentality and flexibility to adapt as priorities shift.

What they offer

• Flexible paid time off, home office equipment allowance, health and wellness stipend, and weekly coffee stipend.
• For US employees: full medical, dental, and vision coverage; One Medical membership; 401(k) with employer match; up to 16 weeks parental leave at full pay; fertility HRA up to 10,000 dollars annually; pet insurance; office perks and relocation assistance to New York or San Francisco.
• Hybrid position based in New York headquarters.