Compliance KYC Manager

Paxos is rebuilding financial infrastructure from the ground up, working with institutions like PayPal, Venmo, Mastercard, and Charles Schwab to tokenize, custody, and settle assets on blockchain. The company's mission is to open the world's financial system to everyone by enabling trustworthy, instant movement of any asset. Over a decade of building blockchain infrastructure positions Paxos at the center of the crypto and fintech revolution.

The Risk & Compliance team at Paxos shoulders critical responsibility for ensuring the company meets global regulatory standards. This team navigates complex challenges including anti-money laundering, sanctions screening, and transaction monitoring while maintaining robust compliance frameworks as the crypto and fintech landscape evolves rapidly. By protecting Paxos from regulatory risk, the team enables the company to fulfill its mission of creating a transparent and efficient financial system.

This role leads Paxos' KYC operations team, overseeing customer onboarding and ongoing due diligence while combining technical expertise with hands-on management. You will drive both operational performance and strategic improvements to KYC processes across the organization.

What you'll do

• Lead daily KYC operations spanning customer onboarding and ongoing due diligence, managing queue performance, priorities, quality standards, and turnaround times.

• Review complex cases and handle escalations directly, applying risk-based judgment and documenting defensible decisions.

• Develop team members through coaching, training, feedback, and capacity planning across both day-to-day operations and project work.

• Own KYC policies, procedures, and operational documentation, ensuring they remain compliant and support consistent execution.

• Work cross-functionally with Product, Engineering, Data, and business teams to solve challenges, evaluate solutions, and communicate priorities and trade-offs.

• Identify control gaps and lead remediation efforts, including root cause analysis, corrective action planning, implementation, and validation support.

• Participate in internal and external audits and regulatory examinations, coordinating documentation and timely responses.

• Manage KYC vendor relationships, monitoring performance and coordinating capability enhancements.

• Drive improvements to KYC tooling and workflows by defining requirements, supporting testing, and ensuring team adoption.

• Explore opportunities for efficiency and control improvements through automation and responsible AI implementation.

• Report operational metrics to senior leadership, tracking performance trends, quality, remediation progress, and resource needs.

What you'll bring

• Deep knowledge of US KYC requirements including customer identification, beneficial ownership, CDD, EDD, customer risk rating, and ongoing due diligence for individual and institutional customers.

• Hands-on experience leading KYC operations, reviewing complex cases, resolving escalations, and documenting risk-based decisions.

• Proven success managing and developing teams, coaching analysts in sound judgment, setting performance expectations, and allocating capacity.

• Strong cross-functional collaboration experience with Product, Engineering, Data, and business teams.

• Ability to manage competing priorities, communicate constraints clearly, and drive work through completion.

• Experience maintaining policies, procedures, and documentation that translates requirements into clear operational guidance.

• Track record owning control gap remediation and audit or regulatory findings from implementation through validation.

• Demonstrated ability to develop operational metrics and communicate performance, emerging risks, and resource needs to senior management.

• Excellent written and verbal communication skills for explaining complex requirements to diverse audiences.

• Hands-on ownership mindset, comfort with fast-paced environments, and strong judgment about appropriate AI and automation tool use.