Partner Success Lead

About Anthropic

Anthropic builds AI systems designed to be reliable, interpretable, and aligned with human values. The company brings together researchers, engineers, policy specialists, and business leaders focused on creating AI that is both safe and beneficial. Anthropic's Claude platform has become central to enterprise AI adoption, and the company is scaling its go-to-market strategy through a network of consulting and systems integration partners who help customers implement Claude across their organizations.

The Partner Success Lead role is critical to this expansion. As AI adoption accelerates and competition for developer talent intensifies, Anthropic's ability to deliver successful outcomes through partners directly affects customer retention, usage growth, and the company's ability to scale. You will own the execution side of partner relationships, ensuring that customer engagements actually ship and generate meaningful Claude consumption.

About the Role

You will manage a portfolio of 10 to 30 active customer engagements across a set of Anthropic's consulting partners in North America. From the moment an engagement is matched to a partner through completion, you own the outcome: work delivered on scope, growing customer Claude usage, and engagements unblocked before they stall. Your weekly question is simple: what is each partner doing, and is the work getting done.

What you'll do

• Track every engagement in your book weekly by scope, timeline, blockers, and customer Claude consumption trends, bringing stalled or at-risk work to internal review with clear diagnosis and specific asks for resolution.

• Unblock delivery obstacles across partner capacity, scope management, customer readiness, product questions, and customer satisfaction, routing each issue to the right team and staying accountable through resolution.

• Own delivery metrics including on-time completion, time from engagement match to finish, delivered consumption, and weekly active use, flagging accounts trending toward risk.

• Build executive relationships with partner practice and delivery leadership, establishing the trust needed to request restaffing, escalation, or investment when engagements require it.

• Develop partner Claude practices by growing certified bench depth, establishing repeatable offerings in chosen industry verticals, and capturing customer stories from completed work.

• Translate learnings from your book into documented playbooks, review templates, unblocking guides, and best practice frameworks that scale across the partner network.

• Conduct quarterly reviews with each managed partner on joint goals: completed engagements, customer adoption, certified practitioners, customer references, and market positioning.

• Present to partner executives, delivery teams, customers, and Anthropic leadership with equal effectiveness, serving as the voice of Partner Success across internal and external audiences.

• Evaluate partner co-investment and funding requests based on stated outcomes and milestone achievement, not consultant utilization.

• Coordinate handoffs with partner sales at deal close and with partner delivery at engagement match, working with account managers, customer success leads, and direct sales teams on shared accounts.

What you'll bring

• Five or more years owning a high-volume portfolio of concurrent engagements, projects, or accounts (10 to 30 simultaneously) through completion in partner success, customer success, delivery management, or technical account management.

• Proven ability to build structure and process from fluid in-flight work while delivering engagement-by-engagement results, with a track record of writing playbooks or frameworks that others executed independently.

• Metrics-driven mindset with demonstrated ownership of outcomes tied to delivery, adoption, retention, consumption, or expansion rather than contract signature.

• Strong judgment on delivery quality: ability to review engagement plans and scope for completion risk, asking probing questions that surface hidden obstacles.

• Comfort with data, instrumentation, and telemetry to diagnose partner and engagement health, combined with willingness to use AI tooling to draft analysis, status updates, and escalation materials.

Nice to have

• Familiarity with AI platforms, large language models, or enterprise AI adoption patterns.

• Experience building or scaling partner practices in emerging technology categories.

What they offer

• Full-time position based in San Francisco or Munich.