VIP Relationship Manager, Korea

Bybit is a leading global cryptocurrency exchange and digital finance platform that has served over 80 million users since its founding in 2018. Operating across more than 200 countries and regions, the company combines advanced technology with a user-centered approach to deliver a comprehensive ecosystem for trading, payments, wealth management, institutional services, and Web3 solutions. Bybit maintains a reputation for trustworthiness and transparency within the digital asset industry while continually expanding its global infrastructure.

The company fosters a high-performance culture driven by ambitious builders, problem-solvers, and innovators who collaborate across time zones and disciplines. Supported by 24/7 multilingual customer service, Bybit is reshaping digital finance through technology and bold execution. The organization values listening, caring, and continuous improvement as core principles that guide product development and customer experience decisions.

You will join Bybit's VIP team as a Relationship Manager serving the Korea region in a fully remote capacity. You'll act as the primary point of contact for a portfolio of high-value global clients, working to deepen relationships, understand their evolving needs, and deliver exceptional service that drives loyalty and business growth.

What you'll do

• Acquire and manage a portfolio of VIP clients globally, with focus on institutional clients and high net-worth individuals
• Conduct regular, sustained communication to build rapport and expand existing client relationships
• Create customer service processes and systems, establish management protocols, and monitor key client status
• Analyze client behavior and identify unmet needs to inform strategic relationship decisions and prepare comprehensive client reports
• Coordinate across multiple internal departments to develop tailored service solutions and ensure outstanding client experiences

What you'll bring

• Established relationships with institutional clients, high net-worth individuals, private banking customers, or futures trading professionals
• Strong written and verbal communication abilities with international financial experience
• Capability to manage multiple priorities simultaneously while performing effectively under pressure and tight timelines
• Demonstrated passion for the cryptocurrency industry with commitment to staying current on market developments and emerging trends
• Sales and client services background within banking, investment management, or related financial sectors

Nice to have

• Prior experience working at trading platforms or cryptocurrency exchanges
• Familiarity with global VIP client management practices in institutional finance

What they offer

• Study Growth Fund supporting your ongoing professional development
• Regular team-building activities, workshops, and internal events promoting collaboration
• Career advancement and internal mobility opportunities within a rapidly growing global organization
• International working environment with colleagues across diverse regions