Community Communications Lead

Community Communications Lead

OpenAI develops artificial intelligence systems that advance human capabilities. The company creates products designed to be safe, beneficial, and accessible to a wide audience, while maintaining focus on how people from different backgrounds integrate these tools into their work and daily lives. OpenAI's mission centers on ensuring AI development benefits humanity broadly, and the organization invests heavily in understanding how communities adopt and adapt its technology.

The Product & Research Communications team at OpenAI shapes how the world understands AI technology and its potential. This team collaborates closely with Culture & Community Engagement to bridge products with user interests, helping diverse audiences discover what they can build and learn with AI tools. The team tells stories about real people using OpenAI's products in meaningful ways.

You'll serve as Community Communications Lead, working to connect OpenAI's products with communities and elevate their stories to wider audiences. In this hybrid role based in San Francisco (3 days per week in office), you'll partner with the Culture & Community Engagement team to develop communication strategies, create earned media opportunities, and amplify community-generated narratives through organic channels.

What you'll do

• Shape campaign narratives and earned media opportunities from inception, bringing strategic ideas while supporting the ownership decisions of Culture & Community Engagement and Communications leadership.
• Connect individual campaigns, partnerships, and community moments into a cohesive long-term narrative that resonates with journalists, creators, and audiences.
• Build relationships with journalists, creators, and cultural figures across sectors including sports, music, design, food, and fandom to help OpenAI reach audiences beyond technology circles.
• Work with community members and creators to surface and develop their stories authentically, helping them communicate their own achievements and goals in their own voices.
• Develop pitches, features, spokesperson opportunities, and content that link individual community stories to broader narratives about how people use AI.
• Maintain momentum through a sustained story rhythm, identifying follow-through moments, community contributions, and outcomes that keep narratives engaging over months.
• Coordinate with regional communications teams to ensure consistent global stories with locally relevant cultural angles and examples.
• Bring community feedback and insights into product communications planning, helping the team understand what resonates and where new stories emerge.

What you'll bring

• Track record in communications leadership for consumer brands, cultural campaigns, creator initiatives, or community programs that earned significant media attention.
• Strong cultural instincts and media relationships beyond technology circles, with understanding of what different audiences care about and where they seek information.
• Excellent writing and editing skills, able to identify larger narratives across multiple moments while preserving distinctive details.
• Thoughtful collaborative approach that brings ideas early and influences strategy while respecting others' decision-making authority.
• Skill working with community members and creators to preserve authenticity, reflect their goals, and maintain their voices.
• Ability to build narratives over extended periods and recognize when substantial work merits deeper storytelling.
• Strong organizational skills and follow-through across multiple programs, working independently and adapting to shifting priorities.
• Trusted relationships across communications, community, marketing, product, and regional teams.
• Genuine curiosity about AI and how people use it, committed to communicating both possibilities and limitations accurately.

What they offer

• Hybrid work arrangement with 3 days per week in San Francisco office.
• Relocation assistance available for new employees.