Global Customer Marketing Manager, San Francisco

Taxbit is a rapidly growing compliance technology company founded by tax professionals and software engineers to automate tax reporting for digital assets and financial transactions worldwide. The company's AI-powered platform serves major fintechs, crypto exchanges, accounting firms, and government agencies across offices in San Francisco, New York, Seattle, Salt Lake City, London, Madrid, and Singapore. Recognized as a Deloitte Technology Fast 500 company, Taxbit has established itself as the trusted infrastructure for global tax compliance in the digital economy.

You'll join Taxbit's marketing team to establish and grow customer marketing globally. This is a hands-on strategic role where you'll build customer advocacy programs, develop compelling case studies and success stories, and activate customer champions across the sales cycle. You'll partner directly with Sales, Customer Success, and Subject Matter Experts to source and nurture customer relationships that drive engagement, credibility, and pipeline growth across multiple regions and customer verticals.

What you'll do

• Develop and own Taxbit's customer marketing strategy, including advocacy programs, reference initiatives, and storytelling frameworks

• Generate high-impact customer narratives such as case studies, testimonials, and success stories that demonstrate clear business value and measurable ROI

• Use AI tools to increase customer marketing output and personalization at scale without proportional team growth

• Work across Sales and Customer Success to identify customer champions and activate them through references, events, content partnerships, and co-marketing initiatives on a global basis

• Create sales-ready customer content tailored to key verticals including crypto exchanges, fintech platforms, payment marketplaces, and traditional financial institutions

• Organize and support customer-led events, panels, webinars, and roundtables that showcase success and strengthen market position

• Collaborate with Growth Marketing to integrate customer content into campaigns and digital channels worldwide, and measure effectiveness across regions to optimize for pipeline growth and deal velocity

What you'll bring

• At least 3 years of enterprise B2B marketing experience, preferably with a customer marketing or content marketing focus in fintech

• Demonstrated strength in developing customer narratives that translate complex technical products into clear business outcomes

• Excellent writing and storytelling abilities with a talent for making sophisticated concepts accessible

• Cross-functional collaboration experience working closely with Sales, Customer Success, and technical experts

• Project management capabilities to juggle multiple priorities and stakeholders in a fast-paced environment

• Familiarity with digital assets, fintech, or financial services ecosystems

• Strategic and tactical flexibility to operate in high-growth settings

Nice to have

• Direct experience in tax, compliance, or regulatory technology sectors

What they offer

• Base salary of 115,000 to 150,000 dollars depending on experience and qualifications

• Equity in the form of Restricted Stock Units

• Comprehensive benefits package including 401(k) with crypto investment options and financial wellness resources

• Hybrid arrangement requiring 3 days in-office in San Francisco and 2 days remote per week

• Paid parental leave and fertility benefits

• Discretionary unlimited time off, Monday team lunches, and flexible autonomous work